Privacy Policy | Tayogo Technology Limited
Privacy Policy
This Privacy Policy explains how Tayogo Technology Limited (“Tayogo”, “we”, “us” or “our”) collects, holds, processes, uses and protects personal data when you visit tayogo.com, purchase our products, contact us, register a warranty, join a program, or otherwise interact with us.
We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”) and other applicable legal requirements.
1. Personal Data We May Collect
Depending on how you interact with us, we may collect your name, email address, telephone number, billing and shipping address, order and transaction details, customer-service communications, warranty information, product preferences, device and browser information, IP address, cookie identifiers, and information you voluntarily provide through forms, reviews or promotions.
2. Purposes of Collection and Use
We may use personal data to process and deliver orders; provide customer service; manage returns, refunds and warranty claims; verify transactions and prevent fraud; operate and improve our website; maintain business and accounting records; analyze website and campaign performance; comply with legal obligations; and, where permitted and with any consent required by law, send marketing communications.
3. Data Minimisation and Retention
We seek to collect personal data that is adequate but not excessive for the relevant purpose. We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, dispute-resolution, warranty and fraud-prevention requirements.
4. Disclosure and Service Providers
We may disclose personal data where reasonably necessary to service providers that help us operate our business, such as Shopify and other e-commerce providers, payment processors, logistics and fulfillment providers, customer-support providers, analytics providers, email and marketing platforms, IT and cloud-service providers, professional advisers, and authorities where disclosure is required or permitted by law.
5. International Processing and Transfers
Because Tayogo sells internationally and uses global service providers, personal data may be processed or stored outside Hong Kong. Where this occurs, we take reasonably practicable steps appropriate to the circumstances to protect personal data.
6. Direct Marketing
We may use your contact information to send product news, offers or other marketing only in accordance with applicable law and any consent requirements. Marketing consent is optional and is not required to complete an ordinary purchase. You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us.
7. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels and similar technologies to operate the store, remember preferences, maintain security, understand website usage, measure advertising performance and personalize content or marketing where permitted.
8. Data Security
We take reasonably practicable technical and organizational measures to protect personal data against unauthorized or accidental access, processing, erasure, loss or use.
9. Access and Correction Rights
Subject to the PDPO, you may request access to personal data we hold about you and request correction of inaccurate personal data. We may need to verify your identity before processing a request and may charge a fee where permitted by law.
10. Children
Our online store is not intended to collect personal data directly from children without appropriate involvement of a parent or guardian where required.
11. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal requirements. The current version will be published on this page.
13. Contact Us
For privacy questions or requests for access or correction, contact Tayogo Technology Limited at cs@tayogo.com.
Last updated: 23 August 2026.