Return & Refund Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
30-Day Exchange & Return Policy
If there’s something wrong with your order (defective product, incorrect order, damaged order,or not in love etc.), please
contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved
then you can return the product to us with the order number on the packaging(The order number is very important on
the packaging,because we need to return your money accroding the correct order number).Of course we will be sending
a replacement if you accept this way( just please tell us what new models you need). Please do not return anything before we
review the case,our customer service team will review the request and will send further instructions.
Tayogo reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.
Disclaimer:You will be responsible for paying for your own shipping costs for returning your item(Unless the eyewear quality has problems).
Return&Exchange Service Procedure:
1.Please login to your account and locate the order you are not satisfied with.
2.Please contact Tayogo support.Please select the service type, either an Exchange or Refund. Choose the specific frame and describe the
issues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue.For
damaged/defective glasses, pictures are also necessary.
3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours
(48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this
folder. Please follow the instructions that are provided by our customer service representative.
Refunds:
We usually accept returns within 3 business days of their arrival at our logistic center. During peak times it could take up to 7 business day.
You will be responsible for paying for your own shipping costs for returning your item.We does not provide return shipping labels.
Shipping costs are non-refundable.if you receive a refund,the cost of return shipping will be deducted from your retuna.
Depending on where you live,the time it may take for your exchanged product to reach you,may vary.
If you are shipping an item over $50,you should consider using a trackable shipping service or purchasing
shipping insurance.We don't guarantee that we will receive your returned item.
Return Office Address
1. For US Market: 4079 Beaver Oaks Dr Duluth , GA 30096 US. 74704171000.
2. For Other Markets: 5F Block F No. 8 East, Shangxue Tech. Park, Bantian ShenZhen, 518029, China 0086-17898431536.