Shipping Policy

Shipping Policy

This Shipping Policy applies to orders placed directly through Tayogo.com and is provided by Tayogo Technology Limited.

1. Order Processing

Orders are generally processed and dispatched within 1–2 business days after payment is confirmed. Processing times may be longer during public holidays, major promotions, or periods of unusually high order volume.

2. Shipping Origin

Depending on product availability and the destination, orders may be shipped from one of our fulfillment locations, including facilities in China or other regions. Shipping origin does not change your order total unless otherwise shown at checkout.

3. Shipping Cost

Available shipping methods and any applicable shipping charges are shown at checkout before payment. Shipping cost may vary by destination, order value, product type, and selected delivery method.

4. Estimated Delivery Time

Most international orders are delivered within approximately 5–20 business days after dispatch. Some destinations may require additional time due to local customs procedures, remote-area delivery, carrier capacity, or other circumstances outside our control.

Delivery estimates are not guaranteed delivery dates.

5. Tracking

When tracking is available, tracking information will be provided after the order has been dispatched. Please allow time for the carrier's tracking system to update after shipment.

6. Customs, Duties & Taxes

Import duties, taxes, customs charges, or other destination-country fees may apply depending on local rules. Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

7. Delivery Delays

Delivery may be delayed by severe weather, customs inspections, carrier disruptions, public holidays, natural disasters, address issues, or other events outside our reasonable control. We will assist with available tracking information, but we cannot guarantee carrier transit times.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address. If an order is returned, delayed, or lost because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply for reshipment.

9. Lost or Damaged Shipments

If your package appears to be lost in transit or arrives visibly damaged, please contact us at cs@tayogo.com with your order number and supporting photos or tracking information where available. We will review the case and assist with the appropriate next steps.

10. Shipping Availability

We ship to many international destinations. Certain countries, regions, or addresses may be unavailable due to carrier restrictions, regulatory requirements, or service limitations. Current availability is shown at checkout.

11. Contact

For shipping questions, contact:

Tayogo Technology Limited
Email: cs@tayogo.com
Hong Kong